The following professionals work with tourism and hospitality clients across sectors to enhance performance.

Dawn Ringrose draws on practical and academic experience to serve clients in the tourism & hospitality sector.

Prior to consulting, she worked in staff and management positions at food service, accommodation, leisure, and recreation establishments.  Thereafter, Dawn built on this practical experience with academic pursuits.  Academic credentials include Registered ISO 9000 Specialist, Assessor of Quality Systems, Certified Management Consultant (FCMC), Master of Business Administration, Bachelor of Science Specialization, and Certified Seminar Leader.
 
Since 1984, Dawn has consulted to public, private, and not-for-profit tourism organizations on a wide range of assignments including: strategic planning, business planning, market research and planning, market and financial feasibility studies, community tourism strategies, quality management, operational review, and corporate training.
 
In 2002, Dawn co-created Alberta Attractions, an organization dedicated to working with tourism attractions throughout Alberta to improve sector performance (www.albertaattractions.com) .  This organization received the 2002 Alto Award for Innovative Marketing from Travel Alberta and was a Finalist of the 2003 National Awards fro Tourism Excellence in the New Business category.

David Russell is Principal of DMRussell Consulting Inc., a tourism services firm formed in 2002 to provide senior level advice to governments and the private sector on tourism sector development and urban development and planning.

The principal, David Russell, has over 30 years experience, most recently as Managing Director for KPMG Consulting LP's international tourism consulting practice. Prior to joining KPMG, he was Partner responsible for the tourism practice for ARA Consulting Group Inc, one of Canada's leading consulting firms specializing in international consulting services.

Directing over 200 tourism assignments in more 20 countries in the last two decades, David's projects have ranged from Cabinet level advice on tourism destination issues to directing multi-disciplinary teams of up to 75 experts in preparing tourism master plans. This experience has included extensive feasibility work, conducted for domestic and international clients on hotels and resorts, interpretive centres and museums, tourism services, land use developments and technology initiatives.

Closely related to tourism is his land use planning experience, including long range and waterfront planning for Halifax, Canada where he directed the City's long ranging planning unit, and various downtown and waterfront planning and development projects in Canada, the US and the Caribbean.

Bennett Brown is Principal of Bennett Brown and Associates Inc., an operations based consulting company which provides experienced, pragmatic assistance to tourism and hospitality stakeholders. Formed in 1986 by Bennett Brown, a former partner of the Vancouver, Canada based hospitality and tourism practice of Laventhol and Horwarth, he gained his professional training at the University of Strathclyde, Scotland, from which he successfully graduated in hotel administration in 1962 and practical experience managing major hotels across Canada.

The firm provides services in Canada, the United States, Europe, and the Caribbean. Services include project management, financial and investment analysis, contract negotiations, operation reviews, market studies, education and training, tourism and parks planning. Clients include the public sector, entrepreneurs, lenders, funding agencies, institutions, professional associations and Aboriginal groups.

The following professionals work with organization's across sectors to implement quality management systems and enhance organizational performance.

Dawn Ringrose has worked with organizations across sectors to implement quality management systems.  Professional services include corporate training, assessment, and implementation assistance.

Her academic credentials include NQI Certified Excellence Professional, Registered ISO 9000 Specialist, Assessor of Quality Systems, Certified Management Consultant (FCMC), Master of Business Administration, Bachelor of Science Specialization, and Certified Seminar Leader.

As a volunteer, Dawn has served as Director and Chair of the Quality Council of Alberta and currently serves as a member of the National Tourism Awards for Excellence Committee for the Tourism Industry Association of Canada and as a Public Member for the Certified Management Accountants of Alberta - Discipline Tribunal. 

Recently, she was recognized by the Quality Council of Alberta for her contribution to excellence in the province as the first recipient of the QCA Quality and Excellence Builder Award.

The Wren Group offers end-to-end organizational excellence solutions.  Comprised of an exemplary team of associates and partners, the Wren Group is positioned to operate across a broad range of service lines and disciplines, covering all aspects of quality and excellence within any organization.  The Wren Group offers the following core services:

• Consulting – business excellence, quality and environmental systems, supply management, lean management, process mapping and documentation, statistical process control

• Training Programs – Driving Organizational Excellence, Business Excellence, Quality Management and Tools, Manufacturing Techniques, Statistical Techniques

• Software Products – partner with Paradigm Software Corporation to provide business solutions for corrective and preventive actions, document control, action items from audits and meetings, risk and incident management, training records, and equipment maintenance records